Terms of Purchase

Before you order

Review the selected item, quantity, listed specifications and included pieces. Our products focus on craft casting molds. Photographic props are not included unless the listing says otherwise.

Prices and payment

Product prices and checkout charges are displayed before payment. The currency and any applicable taxes or shipping charges are shown at checkout. Use one of the payment methods offered and provide accurate billing and shipping information.

Order confirmation and availability

An order confirmation records the details submitted. If an item is unavailable, information needs clarification or an order cannot be fulfilled, we will contact you using the details provided and explain the available options. Amounts paid for items we cannot supply will be refunded.

Shipping and delivery

Processing normally takes 1–3 business days, with estimated transit of 10–20 business days after dispatch. The final shipping charge is shown at checkout; US$4.99 is a standard reference. See the Shipping Policy for details.

Problems, returns and refunds

Report damaged or incorrect items within 7 days of delivery. Change-of-mind returns are generally not accepted except as required by law. Approved refunds normally appear within 7–12 business days. See the Return & Refund Policy for instructions and applicable consumer rights.

Business and contact information

Qeluniva is operated by Guangzhou Runou Trading Co., Ltd.

Email: support@qeluniva.com

Customer Service:

+86 17508810731

Registered address: Room 912-S0419, Room 912, Building A3, No. 76-14 Chuangyu Road, Ningxi Subdistrict, Zengcheng District, Guangzhou, Guangdong Province, China

Registration number: 91440118MAKKU4NG3M