FAQ
How do I choose the right item?
Review the specifications, selected option and included pieces on the product page. These collections focus on craft casting molds. Contact us before ordering if a detail is unclear.
When will my order ship?
Order processing normally takes 1–3 business days. After dispatch, estimated delivery is 10–20 business days. These are estimates and may be affected by the destination, carrier or customs.
What is the shipping charge?
Available shipping services and the final charge are shown at checkout. A standard shipping reference is US$4.99; the checkout amount applies to your order.
How do I track my order?
When tracking is available, it is sent with the shipping confirmation. Allow time for a carrier to scan the parcel.
What if an item is damaged or incorrect?
Email support@qeluniva.com within 7 days of delivery with your order number and photographs. See the Return & Refund Policy for the review process.
Business and contact information
Qeluniva is operated by Guangzhou Runou Trading Co., Ltd.
Email: support@qeluniva.com
Customer Service:
+86 17508810731
Registered address: Room 912-S0419, Room 912, Building A3, No. 76-14 Chuangyu Road, Ningxi Subdistrict, Zengcheng District, Guangzhou, Guangdong Province, China
Registration number: 91440118MAKKU4NG3M