Return & Refund Policy

Requesting help

If your order arrives damaged, defective or incorrect, contact support@qeluniva.com within 7 days of delivery. Include the order number, a description of the issue and photographs of the item and packaging. This reporting window does not limit rights available under applicable consumer law.

Review and remedies

We review the information provided and explain the available remedy, which may include replacement, return or refund as appropriate. Keep the item and packaging while your request is reviewed. Do not send a return before receiving instructions.

Change-of-mind requests

We generally do not accept returns solely because you changed your mind or no longer want the item, except where applicable law requires otherwise. Review the listed size, compatibility, included pieces and selected option before ordering.

Return instructions

When a return is authorized, we provide the return address and instructions. The registered business address is not automatically the return address. We explain any return shipping responsibility during the review, in accordance with the reason for return and applicable law.

Refund processing

Approved refunds are sent to the original payment method. The payment provider normally needs approximately 7–12 business days to post the refund. Processing can vary by payment provider. Contact us if an approved refund has not appeared after the stated period.

Cancellations

Contact us as soon as possible to request a cancellation. We cannot guarantee cancellation once an order has been processed or dispatched. Nothing in this policy removes non-waivable consumer rights.

Business and contact information

Qeluniva is operated by Guangzhou Runou Trading Co., Ltd.

Email: support@qeluniva.com

Customer Service:

+86 17508810731

Registered address: Room 912-S0419, Room 912, Building A3, No. 76-14 Chuangyu Road, Ningxi Subdistrict, Zengcheng District, Guangzhou, Guangdong Province, China

Registration number: 91440118MAKKU4NG3M